Unsung heroes

Reports of the San Francisco plane crash made it sound as if the cabin crew simply scuttled off the plane along with the passengers. This is insultingly ignorant of their vital role in getting passengers off the plane and saving lives.

It's not generally realised that cabin crew have very intensive training on how to handle emergency situations of every possible kind, including fires, crash landings, hijacking, medical crises, disruptive passengers and childbirth.

The one thing the crew did not do was scuttle off the plane like frightened mice. They stayed right there and did all the things they were trained to do to rescue the passengers.

Despite the possibility the plane might have caught fire or blown up, they did what was needed. They deflated an escape slide with trapped passengers under it, slashed seat belts open, guided people through the smoke, put out small fires, and calmed the panic-stricken.

Only when they had done everything possible to evacuate the passengers safely did they leave the stricken plane themselves - thankfully without it exploding around them.

Many of them did their work in the regulation pencil skirts and high heels, having trained in their flight clothing and having worked out how not to be hampered by it.

It's still widely assumed that cabin crew are just glorified food-servers, doling out the skimpy airline fare and then having a nap or devouring the latest Patricia Cornwell. Their exhaustive training on handling emergencies and in-flight glitches in general is still overlooked - mainly because you only see it in action if your own plane is in trouble.

It's a professional skill-set we should all properly appreciate. After all, guiding terrified passengers out of a smoke-filled plane while mincing along in a pencil skirt is not a feat we could all manage. Unsung heroes indeed.

Here are two articles about the cabin crew's training at Jezebel and NBC

PS: A new report says the pilots delayed evacuation for 90 seconds

Up for grabs

Being one of the female crew on a long-haul flight has always been seen as dazzlingly glamorous and exciting, and the new TV series Pan Am is being trailed as capturing that aura of glamour. But the reality is and was rather less rose-tinted.

Female flight attendants have had to endure sexist and abusive attitudes ever since the job was invented. That was true in the Pan Am days in the sixties and it's just as true now. Their biggest union, the ITF*, has hundreds of horror stories of cabin crew who've been molested, insulted and propositioned.

Some airlines support them and warn passengers to treat cabin crew with respect, but other airlines see the prevailing sexy image as just something passengers expect and turn a blind eye to it. Their attitude is "If you don't like it, you're in the wrong job."

Many airlines also have a strict dress code for female staff that stresses a sexy appearance. They stipulate make-up, short skirts or high heels, and sometimes even how often their hair should be trimmed or what shampoo they should use.

As they're expected to smile and simper at all times, you may not be aware of what they're having to put up with, but the behaviour of passengers is regularly outrageous. Unfortunately, unlike women workers on the ground, they don't have the option of deciding they've had enough and walking out.

I've never seen any truly appalling behaviour when I've been flying, but clearly some passengers think it's quite normal to fondle an attendant's breasts, simulate sex, or just persistently ogle her.

Airline advertising, far from discouraging such harassment, blatantly promotes it. Virgin Atlantic's parade of "red hotties" and Ryanair's pin-up calendar have been loudly complained about but the airline reaction is a wall of indifference.

And any female cabin crew approaching middle-age are liable to be nudged out of the job by the suggestion that they're too old or too plump or too stony-faced. Heaven forbid they might look too much like the life-worn travellers slumped in their planes.

So what does little Rebecca want to be when she grows up? I sincerely hope Flight Attendant is the last thing she thinks of.

* the International Transport Workers' Federation